Boost patient satisfaction and expedite front desk operations with the virtual front desk services offered by TrueClaim Partners. When your patients need help, we provide prompt, courteous and HIPAA compliant support that is tailored to your workflow.
For efficient patient flow and precise revenue cycle execution, our skilled virtual front desk staff provides a broad variety of administrative support services.
Using the calendar rules and software of your choice we handle patient appointments in real time. Patients receive care more quickly and with fewer mistakes.
We update demographics and confirm insurance eligibility at check-in and scheduling to guarantee future claim accuracy.
Our multilingual staff routes messages, securely tracks all interactions and professionally and politely answers patient calls.
We handle recommendations and get prior authorisation, helping your professional staff in concentrating on patient care rather than paperwork.
We assist patients in making payments through safe platforms and considerate reminders for anything from pre visit co pays to post visit debt.
To ensure complete compliance and safe patient data management each agent receives training on healthcare communication and privacy standards.
To make our staff function as a seamless extension of yours we interface with your calendaring, EHR and communication platforms
Never overlook a patients request to postpone or call. We offer 24/7 or overflow coverage according to your needs.
It is expensive and time-consuming to hire, train and retain in house front desk employees. We provide a fully managed workforce without the hassles of human resources.
Our agents follow your procedures, tone and scripts so that patients always feel as though they are speaking with your employees rather than a third party service.
Whether your speciality is physical therapy, behavioural health, dermatology or cardiology, we customize our processes to fit it.
We work with a variety of healthcare organizations including practices with many locations and solo practitioners. Regardless of your field primary care, paediatrics, dentistry mental health or dermatology our staff adjusts to your particular requirements and processes.
You have the option of a fully virtual front desk, overflow support at busy times or merely after hours help. Regardless of the configuration we provide trustworthy, competent support that maintains the efficiency of your clinic.
Call answering and simple scheduling are where many services end. Our full spectrum front office support at TrueClaim Partners aggressively enhances patient satisfaction and operational results. You have complete control and visibility since every task, interaction and outcome is recorded and measured.
When you have TrueClaim Partners running your front desk you can stop worrying about personnel overload, missed calls and delayed appointments. Our virtual staff is taught to represent your brand, beliefs and priorities so that your patients receive the consistent and considerate care they need.
Are you curious about how much time and money you are spending on your present front desk setup? Give us a chance to assess your processes and demonstrate how our assistance may have the greatest influence.
